Software for Customer Relation Management

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Introdution

  • Which tools are you using for managing and utilising the potential customer relation treasure?

VINNO’s software of customer relation management allows businesses to manage customers relation in order to TURN CUSTOMER RELATIONS INTO TURNOVER.

Who should use this service?

  • Business that wants to build and standardize customer data
  • Business that wants to protect and decentralize customer data access
  • Businesses that want to professionalize activities of sales and customer care department

Software benefits

  • Decentralisation of management of customer data
  • Schedule for customer care
  • Keeping track of contact and exchange with customers
  • Categorization and search for data by different criteria
  • Easy to add or remove customer information fields 

Why VINNO?

  • Web-based development which allows access everytime and everywhere
  • Flexible for further expansion in the future
  • Easy to use, time-saving for user training
  • 2-year guarantee
  • 24/7 Technical support

 

Why VINNO?

EXPERIENCE

  • Vinno has stably provided services since 2002
  • Vinno has successfully supplied consultancy and website development service for more than 500 clients in Vietnam and abroad

COST -SAVING

  • Vinno's solutions are flexible and optimal for different needs

TIME-SAVING

  • Time saving working process
  • Online communication 

TOTAL SUPPORT

  • Diversified support methods: via telephone, Chat, E-mail and 24/7 online support channel at hotro.vinno.vn
  • Permanent guarantee for every website developed by VINNO
  • Focus on your business, let us take care of your website

Project Process

1. Website content - After signing the contract/ agreement, customers are supposed to provide us with necessary information for the construction of the website including: website structure, company’s logo, photos of products, website content. Instructions for web content preparation
 
Step 1: Content list (Download Content List Template)
Step 2: Page content list (Download Page Content template)
2. Agreement on Template - In this stage, both sides work on the design of website's template including: colors, structure, design. It's neccessary for customer to provide us with information in full for website content as in the previous stage.
3. Website Function Programming - Based on the agreed template, VINNO's technical staff will carry out coding
4. Content Update - After coding, our data process staff will update information provided by customers onto the website
5. Quality Control - Together with Vinno’s quality control staff, customers will test the website in terms of functioning, content and design
6. Internet Launching - After quality control, website can be launched on internet environment.
7. Transfering and Training - Staff from customer’s company can be trained either at Vinno’s office or online in terms of website administration. Customers can edit and administrate website content by themselves.

 

Guarantee Policy

Objective of Support and Guarantee Policy

  • Complying with support policy in the agreement of building the system
  • Observing the implementation, recognising errors and making necessary adjustments
  • Recognising errors and proposing changes during operation process and making necessary adjustments

Guarantee Time

  • VINNO implements a policy of permanent guarantee (during the operation time) for web design service including package website
  • VINNO implements a policy of 2 year guarantee for intranet and other softwares.

Guarantee Service

  • Our technique staff will repair every error or incident happening to the website and hosting when we receive the notice from customers
  • We will provide remote support: email, telephone, live chat for minor errors.

Note:

  • Scope of guarantee policy: is limited within the errors happening to functions developed by VINNO which are specified in the agreement between two sides.
  • The following errors will not be included in the scope of guarantee policy:
    • Errors from other programs, other system softwares, other operating system softwares, internet softwares
    • Errors from data and hardwares
    • Errors due to not following instructions, carelessness
    • Errors caused by natural disaster, fire