Guarantee Policy

Objective of Support and Guarantee Policy

• Complying with support policy in the agreement of building the system
• Observing the implementation, recognising errors and making necessary adjustments
• Recognising errors and proposing changes during operation process and making necessary adjustments

Guarantee Time

• VINNO implements a policy of permanent guarantee (during the operation time) for web design service including package website
• VINNO implements a policy of 2 year guarantee for intranet and other softwares.

Guarantee Service

• Our technique staff will repair every error or incident happening to the website and hosting when we receive the notice from customers
• We will provide remote support: email, telephone, live chat for minor errors.

Note:

• Scope of guarantee policy: is limited within the errors happening to functions developed by VINNO which are specified in the agreement between two sides.
• The following errors will not be included in the scope of guarantee policy:
  • Errors from other programs, other system softwares, other operating system softwares, internet softwares
  • Errors from data and hardwares
  • Errors due to not following instructions, carelessness
  • Errors caused by natural disaster, fire